At Glaria®, customer satisfaction is our priority. We take pride in offering authentic branded perfumes in the UAE, and we strive to ensure that every order meets your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be made within 3–7 days of delivery
  • The product must be in resellable condition with all seals intact

Due to the nature of fragrance products, opened or used perfumes cannot be returned for hygiene and quality assurance reasons.

Non-Returnable Items

We do not accept returns for:

  • Opened or used perfumes
  • Products with broken seals or damaged packaging (unless received damaged)
  • Items purchased during special promotions or clearance sales (if specified)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging
  • Our team will review and arrange a replacement or refund at no extra cost

Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • In some cases, shipping charges may be non-refundable

Exchange Policy

We may offer exchanges for eligible products if:

  • The item meets return conditions
  • The requested product is available in stock

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method

Order Cancellation

  • Orders can be canceled before they are shipped
  • Once dispatched, orders cannot be canceled and must follow the return process

Our Commitment

At Glaria®, we are committed to providing a smooth and transparent shopping experience. Our goal is to ensure trust, quality, and satisfaction with every purchase.

Contact Us

For any return or refund requests, please contact us:

  • Website: Glaria.ae
  • Email: care@glaria.ae
  • Location: United Arab Emirates